Our customer support team is here to assist you with any questions or concerns you may have about your gaming experience at Manitoba Casinos. We are available:
Please note that our live chat and email support channels are also available outside of these hours.
If you need immediate assistance with your account or have questions about a specific game, feel free to use our live chat feature. Our live chat is available:
You can access the live chat function by clicking on the "Contact Us" button at the bottom of any page on our website.
If you prefer to contact us via email, please use the address.
We will respond to your email within one business day. Please note that our response times may be affected during peak periods or in cases where we need additional information from you.
Before contacting us, we encourage you to visit our help centre for answers to frequently asked questions (FAQs). Our help centre is a comprehensive resource that provides detailed information on various topics related to Manitoba Casinos and responsible gaming.
To access the help centre, click on the "Help" tab at the top of any page on our website.
If you need assistance with account verification or have questions about your account, please contact us via live chat or email. We will be happy to assist you and resolve any issues as quickly as possible.
We are committed to providing a safe and responsible gaming experience for all our players. If you feel that you need additional support with regards to responsible gaming, we encourage you to reach out to us through one of the contact channels above. We have trained staff who can provide guidance and support in this area.
If you are experiencing technical issues with your account or have questions about a specific game, please do not hesitate to contact our customer support team via live chat or email. We will work closely with you to resolve any technical difficulties as quickly as possible.
In the event that you experience an issue with our service, we encourage you to first reach out to us through one of the contact channels above. We are committed to resolving any disputes amicably and in accordance with our policies.
We strive to respond to all inquiries within a reasonable timeframe. However, due to high volumes of traffic during peak periods or in cases where we need additional information from you, response times may be affected.
Please note that our customer support team will do their best to resolve your issue as quickly and efficiently as possible. In some instances, it may be necessary for us to escalate the matter to a higher-level support specialist.
Our website is designed to be accessible on all devices, including smartphones, tablets, and desktop computers. We strive to ensure that our site meets the highest standards of accessibility in accordance with relevant legislation.
We provide support in both English and French, reflecting Manitoba's official languages. If you require assistance in one of these languages, please let us know through your initial contact channel or subsequent communication with our staff.
Please feel free to choose the most suitable method for contacting us that suits your needs:
We will make sure to respond promptly and provide you with any assistance you may require.
When contacting us, we encourage you to be as specific as possible about your issue. This helps our customer support team to resolve the matter more efficiently and effectively. Please also note that in some instances it may be necessary for us to request additional information from you or escalate the issue to a higher-level support specialist.
Before contacting us, we recommend exploring our self-service options:
We hope that these resources will enable you to find the information you need quickly and easily. However, if you require further assistance or support, please do not hesitate to contact us through one of our designated channels above.
